Privacy Policy

Last updated: 8/30/2025

Clearwork ("us", "we", or "our") operates the Clearwork contractor management platform (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

1. Information We Collect

Personal Information

When you register for an account, we may collect:

  • Name and contact information (email, phone number)
  • Company information and business details
  • Billing and payment information
  • Profile information and preferences

Business Data

Through your use of our Service, we collect:

  • Client information and contact details
  • Project tickets, tasks, and work documentation
  • Financial data including invoices, expenses, and costs
  • Photos, documents, and files you upload
  • Communication logs and messages

Technical Information

  • Device information and IP addresses
  • Browser type and version
  • Usage data and analytics
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain our Service
  • To process transactions and manage billing
  • To send you technical notices, updates, and support messages
  • To provide customer support and respond to your requests
  • To monitor usage and improve our Service
  • To detect and prevent fraud and security issues
  • To comply with legal obligations
  • To send marketing communications (with your consent)

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, conducting our business, or serving you.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate security measures to protect your information:

  • Industry-standard encryption for data in transit and at rest
  • Secure data centers with physical and digital protection
  • Regular security audits and vulnerability assessments
  • Access controls and authentication procedures
  • Regular backups and disaster recovery procedures
  • Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy.

We will retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

When you terminate your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured format
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing
  • Withdrawal: Withdraw consent where processing is based on consent

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential cookies for Service functionality
  • Analytics cookies to understand usage patterns
  • Preference cookies to remember your settings
  • Authentication cookies to keep you logged in

You can control cookies through your browser settings, but disabling certain cookies may affect Service functionality.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification for material changes

Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.

12. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR).

We are committed to GDPR compliance and have implemented appropriate measures to protect your rights and personal data.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Through our support channels within the application
  • Via the contact information provided on our website
  • By email at the address provided in your account settings